It is not completeness.
We have the Completeness of the Resolution Principle:
"A set $S$ of clauses is unsatisfiable if and only if there is a deduction of the empty clause from $S$."
The issue is about undecidability of FOL: there are formulas that are satisfiable only in infinite domains.
When we apply the resolution proof procedure, we have three possible cases: if
the procedure halts without producing the empty clause, then the set $S$ is satisfiable. If $S$ is unsatisfiable, the procedure halts with the empty clause.
If, on the other hand, $S$ is satisfiable only in an infinite domain, then the procedure does not halt.
Thus, if we can not deduce the empty clause from $S$, then the set $S$ is not unsatisfiable, i.e. it is satisfiable.