A symmetry argument is fine. Though in general it may not always be possible. Here is a more detailed approach.
The number of ordered pairs $(i,j)$ with $i<j$ can be counted as follows:
$$\begin{align} i=1&: j\in \{2,...,n\} &... &\ \ \ \ \ n-1 \text{ pairs }\\
i=2&: j\in \{3,...,n\} &... &\ \ \ \ \ n-2 \text{ pairs }\\
i=3&: j\in \{4,...,n\} &... &\ \ \ \ \ n-3 \text{ pairs }\\
\vdots\\
i=n-1&: j\in \{n\} &...& \ \ \ \ \ 1 \text{ pair }
\end{align}$$
Adding these up, we find the number of simple and equally-likely events satisfying your compound event:
$$\sum_{i=1}^{n-1} (n-i) = \dfrac{n(n-1)}{2}$$
The total number of ordered pairs is $n^2$, thus the probability is
$$\dfrac{n(n-1)}{2}\div n^2 = \dfrac{n-1}{2n}$$
By a similar argument, there are exactly $n$ pairs of the form $(i,i)$. Therefore the probability that the are equal is
$$\dfrac{n}{n^2} = \dfrac{1}{n}$$