$(x)$ is for number of complaints in a month.
$P(X=x)$ is the probability
So $0.16$ probability for $0$ complaints a month. $0.24$ probability for $1$ complaint a month and so on.
The question is: What is the probability that the insurance company will receive 15 complaints in a year?
15/12 is for 15 complaint/12 months, 1.136 is the standard deviation, 1.1 is the expected value,
I dont understand how p(zā¤0.457) = 0.67. How do we get that number?
