I have an idea based on the answer of @MathFail, but more intuitive.
Let $z=e^{i\alpha}$, $w=2e^{i\beta}$, $u=3e^{i\gamma}$.
In this question, we only care about the modulus of $z$, $w$, $u$, and addition/subtraction between them. As all constraints are about the modulus, only the relative value of arguments $\alpha-\beta$, $\alpha-\gamma$ have an effect. So we can let $\alpha=0$, i.e. $z=1$, without any loss of generality.
Considering this problem on the complex plane, as is discussed in the answer of @MathFail, $u-w$ is perpendicular to $z$, which means $\Re(u-w)=\Re(w+(-u))=0$.
Given the $|z-u|=|z+(-u)|$ reaches its maximum value when $\gamma=\pi$ and decreases along with the decreasing (increasing) of $\gamma$ from $\pi$ to 0 ($2\pi$)
However, $\Re(u-w)=\Re(w+(-u))=0$ limits the possible maximum values of $\gamma$. The maximum $abs(\Re(-u))$ to cancel out the $\Re(w)$ is $2$. In this condition, the $\max(\gamma)$ is $\arccos(-\frac{4}{9})$ and $\max|z-u|=\sqrt{14}$